Delete your account

Email support@ascensionautorepair.com from the email address on your account, with the subject “Delete my account.” So we can verify the request, please send it from the address you use to sign in. We may follow up to confirm your identity before we delete anything.

When we process your request, we delete:

• your user profile — your name, email address, and hashed password;
• the inspection media (photos, videos, and voice recordings) you captured; and
• your chat messages and attachments.

Once deleted, this information cannot be recovered, and you will no longer be able to sign in.

Ascension provides the Service to auto repair shops (“Shops”). Business records tied to a Shop’s account — such as repair orders and completed inspection reports — are the Shop’s data, for which Ascension acts as a processor on the Shop’s behalf (see our Privacy Policy). Those records may be retained by the Shop according to its arrangement with Ascension. We also retain limited information where we are required to by law. Retained records are kept only as long as necessary for those purposes.

We process deletion requests within 30 days of verifying them. Backups are purged on our regular rotation shortly thereafter.

If you have any questions about deleting your account or your data, email support@ascensionautorepair.com. For repair-order and inspection records controlled by a Shop, contact your Shop, which controls that data.